WE ARE
PRIDE IN SURREY
Complaints and Feedback
At Pride in Surrey, we are committed to creating the best possible events services for Surrey’s LGBTQ+ community. To help us achieve this commitment, we have developed an easy-to-use online complaints process. This platform allows you to share your experiences, we can understand what we are doing well and identify areas where we can improve.
How long does the process take?
After receiving your online submission we aim to send you an acknowledge within 72 hours – at this stage we may ask for more information from you via email. We then aim to send a full response via the email address you have provided, within 10 working days from the date of submission.
What is the process?
1. Your online form is securely received by the Board of Directors and the Safeguarding Officer at Pride in Surrey, who reviews each submission.
2. An email acknowledgment is sent to you within 72 hours of receiving your submission. At this stage we may ask for more information from you.
3. If your submission is with regards to external event partners or suppliers, we may share the details of your comments with these parties in order to gather more information. Your personal contact details will not be shared.
4. The Board of Directors and the Safeguarding Officer at Pride in Surrey will investigate all submissions using all the information provided.
5. We then aim to send a full response to you via the email address you have provided, within 10 working days from the date of submission.
To ensure all submission are reviewed effectively, we ask that you provided all the information you think we may need to respond and, if any, what outcome you’re seeking.
All complaints received are investigated in line with our Safeguarding Policy.
CONTACT US
Postal Address:
Pride in Surrey
Export House
5 Henry Plaza
Woking
GU21 6QX
Email:
